Billing, Plans and Receipts

Your current plan and the plans waiting in line after it, and every payment made on your account with its date, plan, method, amount and status. Each payment with a date also has a receipt you can download as a PDF.

No. The receipt confirms a payment: its date and time, its order reference, the plan, the amount and how you paid. It says on it that it is not an invoice. If you need an invoice with your tax details, the next question explains how to ask for one.

Email contact@flipbooksai.com from your account's email address and include: the order reference shown for that payment, your full name or company name, your tax ID and its country, and your full billing address. We'll reply with an invoice for that payment. The price and the tax applied are those of the day you paid: adding a tax ID afterwards does not change them.

Because the payment happened. It stays in the list with its status, Refunded or Partially refunded, and its receipt shows what was refunded.

Your bank opened a dispute about that charge. When it only asks about the charge first, the status says Bank inquiry. It changes when the bank closes the case: Dispute closed if the charge stands, or Charge reversed by your bank if the bank gave the money back to you.

We received the payment but could not apply the plan it was for, for example because the plan it upgraded had already ended. A card payment is then refunded, and its status reads Plan not granted: refunded. A cryptocurrency payment is never refunded: write to us and we activate its plan, as the Refund Policy explains.

Spain time (Europe/Madrid), the time zone our records use, so a payment carries the same day on this page, on its receipt and in our books. The receipt also prints the offset from UTC, such as GMT+1 in winter or GMT+2 in summer.

Only payments that went through are listed. A checkout you closed, or one that expired before you paid, never took any money, so there is nothing to show for it.

No. Each purchase is a single payment and nothing renews on its own. A plan waiting in line was paid when you bought it, and it starts when the plan before it ends, with no new charge.

The Refund Policy says when a payment can be refunded and how much. To ask for a refund, email contact@flipbooksai.com from your account's email address. Once a payment is refunded, its status here says so.